FAQ

Option 1: Log in to track your order
1. Visit Luxesound.ca and select ”My Account” from the top navigation bar. Sign In.
2. Enter your registered email address and password and click Log In.
3. Under Orders, select your order number.
4. In the right column of the Order page, find Track Shipment and click the blue tracking number.
Option 2: Track with order number and email
1. Use our Guest Order Tracking Page to track your order: Guest Order Tracking.
2. Enter your order ID and your email address you used when completing your order. Click Track.

Contact our Customer Service team at 1 (888) 595-LUXE (5893) or by email: info@luxesound.ca

At this time orders cannot be changed once they have been placed.

Our Customer Service team is happy to assist with questions you have about Luxe Sound and our products. You can reach us in two convenient ways:

Call us for help.
Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1 (888) 595-LUXE (5893)
Send us an email.
Contact us by sending an email to info@luxesound.ca. One of our Customer Service team members will get back in touch with you within 48 hours.

We currently accept the following payment methods:

At this time we do not accept any other forms of payment.

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