Thank you for shopping at Luxe Sound. We want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your product, we offer a 30-day return policy to ensure your peace of mind. Please read the following refund policy carefully.

1. 1. Eligibility for Returns

1.1. To be eligible for a return, your item in its original packaging, and in the same condition as when you received it, including all accessories and documentation. While we do accept opened items, please ensure that the original packaging is included. Additionally, the return must be accompanied by proof of purchase, such as a receipt or order confirmation.

1.2. Certain products are exempt from being returned due to hygiene and safety reasons. These include earphones and earbuds, unless they are defective or damaged upon arrival.

1.3. All items listed as “Open Box” or “Final Sale” merchandise are non returnable & not eligible for refund. 

2. Return Process

2.1. To initiate a return, please contact our customer support team within 30 days of receiving your product. You can reach us via email at info@luxesound.ca or through our online contact form. Provide your order details and a brief explanation of the reason for the return.

2.2. Our customer support team will provide you with return instructions, including the return address and a shipping label that you download and print to make it easier for you. 

2.5. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in transit.

3. Refund Process

3.1. Once the returned item is received, we will inspect the product within 5 days to ensure it meets the return policy criteria. We will send you an email notification to inform you of the status of your refund.

3.2. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges and any applicable restocking fees are non-refundable. This typically happens within 2-3 business days.

3.3. The time it takes for the refund to be credited to your account may vary depending on your payment provider. Please allow a reasonable processing period. The average processing time is 5 days.

4. Exchanges

4.1. We currently do not offer direct exchanges. If you wish to exchange your item for a different product, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact our customer support team immediately, preferably within 48 hours of delivery. We will work with you to resolve the issue promptly.

5.2. In the case of a damaged or defective product, we may require photo evidence or further information to assess the situation and determine the appropriate course of action.

6. Limitations

6.1. Luxe Sound reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria mentioned in section 1 or if it is determined that the item has been used or tampered with.

7. Changes to the Refund Policy

7.1. Luxe Sound reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or require clarification regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you.